About Us

Our Mission Statement

To provide safe, clean, and affordable public transportation to the community in the most effective and cost efficient manner

Passenger Rights

General Comments, Compliments and Complaints

Should you have a general question, suggestion, complaint or concern about the Broome County Department of Public Transportation, we want to hear about them.  Please contact us or fill out our Customer Service Form

• Information about our complaint process can be found here.

Title VI Policy

Title VI prohibits discrimination on the basis of race, color, and national origin in programs and activities receiving federal financial assistance.

The Broome County Department of Public Transportation is committed to ensuring that no person on the basis of race color, or national origin, will be subjected to discrimination in the level and quality of transportation services as protected by Title VI of the Civil Rights Act of 1964. If you believe that you have been subjected to discrimination under Title VI you may file a complaint.

• How to file a Title VI complaint
• Title VI filing procedures
• Title VI Complaint Form (.pdf)

ADA Complaint Process

If a passenger has an ADA complaint regarding an incident that occurred with BC Transit’s staff or while using one of our services, they may file a written complaint using the following methods:

• You may obtain our ADA complaint form from our website (www.ridebctransit.com) and mailing the written complaint to 413 Old Mill Road, Vestal NY, 13850.
• You may request our ADA complaint form be mailed to you by calling the Administrative Office at 607.763.4464 option 3 or the BC Junction Office at 607.763.1692.
• You may obtain our ADA complaint form in person by visiting the – Administrative Office, 413 Old Mill Road, Vestal NY 13850 or the Junction Office, 81 Chenango Street, Binghamton NY 13901.
• ADA Complaint Form

Policy and Procedure Manuals:

• Paratransit Policy Manual (HTML)
• Fixed Route Policy Manual (HTML)

Non-English Written Material

BC Transit can print bus schedules, information, and policies including your Title VI rights, in the language of your choice.   ::Contact Us:

History of Mass Transit in Broome County

Mass transit in Broome County officially began in 1868...Learn more ...

Holiday Observances

The days that we do not offer service are: 

• New Years Day,
• Easter
• Memorial Day,
• Fourth of July,
• Labor Day,
• Thanksgiving Day,
• Christmas Day.

Reports

• Reports from the Binghamton Metropolitan Transportation Study

Other Items of Interest

• Broome County Dedicates Broome Transportation Center>>>
• See pictures of the Greater Binghamton Transportation Center Slideshow>>>